EMOTIONAL INTELLIGENCE PROGRAMS
- Emotional Intelligence Program
- Dealing With Difficult People Program
- Conflict Management Program
- Dealing With Bullies Program
- Myers Briggs Program
- Mediation Skills Program
Every program can be customised to suit your time-frame and budget.
Emotional Intelligence Program
Emotional Intelligence is becoming the “new yardstick” by which leaders are being evaluated. The knowledge, skills, and abilities we know as Emotional Intelligence influence every aspect of a person’s working life. Emotional intelligence provides the bedrock for competencies that are predictors of job performance. It is no longer sufficient to be highly intelligent. Success in the work environment greatly depends on a person’s ability to understand and effectively manage theirs’ and others’ emotions. A study of store managers in a retail chain found that the ability to handle stress predicted net profits, sales per square foot, sales per employee, and per dollar of inventory investment.
Goals for the Program
- Understand Emotional Intelligence and its workplace application.
- Foster a positive environment which supports the development of sustainable workplace relationships.
- Gain improved personal awareness and insight into their own behaviour and how others might experience them – through the use of the Genos EI instrument* to provide 360 degree feedback.
- The only validated Australian emotional intelligence instrument by Genos.
- Developed from years of research by Swinburne University of Technology.
- Developed specifically for the workforce.
- Ongoing research supports continual improvements to the instrument.
*Genos Emotional Intelligence Instrument
Key Outcomes
This program will help participants to:
- Become self-aware and conscious of the impact of their behaviour.
- Reduce unconscious irrational thinking that creates negative emotions and therefore negative behaviour.
- Develop the ability to manage anger, resentment, and high expectations.
- Develop communication strategies that create a productive and engaging climate.
- Utilise feedback, forgiveness, empathy, support and encouragement to create motivated and engaged team members.
- Have empathy and demonstrate that in behaviour – as opposed to communicating from judgment, expectation and personal beliefs.
- Use Emotional Intelligence to improve workplace decision-making.
- Build relationships that lead to team members feeling safe enough to trust.
- Gain understanding of psychology and how people think, behave and function.
- Remove ineffective behaviours and increase the use of helpful behaviours.